Frequently Asked Questions

Are my payment details safe?

Absolutely! We use Stripe (https://www.stripe.com) to process all of our payments.

When the payment form opens up to ask for your credit card details, that form actually originates from Stripe's servers and the communication of your payment details occurs only between you and Stripe across an encrypted connection.

In fact, your credit card details never touch any of our servers - once Stripe verifies that your credit card is valid, they send us a one-time-use token which we use to bill your card. We do not see or otherwise store any sensitive details concerning your credit card

Do you accept PayPal?

We can manually process your order if you'd like to pay via paypal.

Please send an email to sales@particlesound.com and let us know what product or products you would like to purchase. Please also provide the email address of your Particle Sound user account - if you don't already have an account with us, let us know what email address you would like for us to use and we'll create an account for you.

Once you have sent payment to sales@particlesound.com and we have received it, we will be happy to add your product to your user account - you should be able to download it at that point.